CHALLENGE
Sole Product Designer
shipment tracking & support portal
No single place to manage shipments
Slow access to specific orders
Poor visibility into shipment status
Fragmented support experience
Business client portal for shipment tracking and support
Product Manager, CEO, Development Team
Duration: 4 months (Discovery → Launch)
Tools: Figma, FigJam, Jira, Mobbin
The Starting Point
Direct user interviews were not possible, so I began by working closely with Orain’s customer-facing teams to understand recurring client issues and support requests.
The Process
I analyzed existing workflows, reviewed support tickets, and mapped common user journeys to identify friction points and repeated pain areas.
The Outcome
The research highlighted the need for a centralized dashboard, fast order search, clear shipment status, and an integrated support flowת which became the foundation of the product design.
Order Search & Details
A fast, focused search experience helps users locate specific orders quickly and access all relevant shipment information in one place.
Support Tickets
Users can open, track, and manage service requests directly from the portal, reducing friction and reliance on external communication channels.
Dashboard
The dashboard provides an immediate overview of shipments, key statuses, and quick actions, allowing users to understand what needs attention at a glance.
Takeaway
This project reflects my approach to B2B product design: understanding real operational needs, simplifying complex workflows, and designing systems that scale with the business.